TERMS & CONDITIONS

By proceeding with a purchase, you are in agreement with our terms and conditions as stated below.

Please read the following carefully before placing your order with NIKOS. By using the NIKOS service, you agree to be bound by these Terms and Conditions. Please be aware that all photographs taken of your cakes prior to delivery remain property of NIKOS. 

DEPOSIT INFORMATION

A 30% deposit (via bank transfer or credit card) is required to confirm a booking. No order will commence until a deposit has been paid and received.  

BALANCE DUE

The balance of payment is due THREE WEEKS prior to delivery. Orders will not be delivered or completed unless paid in full. If placing an order within that two-week period, then full payment is due & payable for this order to proceed. 

CONFIRMATION OF ORDERS

Please ensure all contact details, personal information, spelling of names, design requirements, delivery & collection details and any requested changes have been properly documented on your cake confirmation. Notify NIKOS via phone or email immediately if any errors.

CANCELLATIONS/CHANGE OF DATE

All cancellations/changes must be received in writing via email. If you cancel your order prior to 14 days out from your event, you will be refunded your deposit, less $40 administration fee. If components of your cake order have been ordered/made, this will be deducted from deposit. If an order is cancelled within 14 days prior to the event date, then the full deposit will be forfeited.

QUALITY

At NIKOS we pride ourselves on the quality of our products and services. All our ingredients are of the highest quality. All cakes are made in premises in which nuts are used, every effort is taken to keep ingredients separate however cakes may contain traces of nuts. It is important to remember that cakes are a perishable and delicate product. Our aim is to provide only the freshest and highest quality cakes to our customers.

As each cake is unique, so too, are your special requirements and concerns surrounding your order.
If there is an issue with your order please note that you must refrigerate or freeze the cake immediately and return it to us on the next business day if we are to consider any refunds at all.

VARIATIONS/STRUCTURE

When a picture/image is supplied, colour and decorations may vary from the picture.

Our cakes contain food safe dowels and boards within cakes for stability. Some decorations may contain wire, pins or toothpicks which are dangerous if consumed.